Blog

My name is Isaac Farley, Crossref Technical Support Manager. We’ve got a collective post here from our technical support team - staff members and contractors - since we all have what I think will be a helpful perspective to the question: ‘What’s that one thing that you wish you could snap your fingers and make clearer and easier for our members?’ Within, you’ll find us referencing our Community Forum, the open support platform where you can get answers from all of us and other Crossref members and users. We invite you to join us there; how about asking your next question of us there? Or, simply let us know how we did with this post. We’d love to hear from you!

This blog is long overdue. My apologies for the delay. I promised you an update in February as a follow up to the resolution reports blog originally published in December by my colleague Jon Stark and me. Clearly we (I) missed that February projection, but I’m here today to provide said update. We received many great suggestions from our members as a result of the call for comments. For those of you who took time to write: thank you! We took extra time to review and evaluate all of your comments and recommendations. We have reached a decision about the major proposed change - removal of all filters from monthly resolution reports - as well as a couple of suggested improvements from that feedback.

Isaac Farley, technical support manager, and Jon Stark, software developer, provide a glimpse into the history and current state of our popular monthly resolution reports. They invite you, our members, to help us understand how you use these reports. This will help us determine the best next steps for further improvement of these reports, and particularly what we do and don’t filter out of them.