Blog

Lesson learned, the hard way: Let’s not do that again!

TL;DR

We missed an error that led to resource resolution URLs of some 500,000+ records to be incorrectly updated. We have reverted the incorrect resolution URLs affected by this problem. And, we’re putting in place checks and changes in our processes to ensure this does not happen again.

How we got here

Our technical support team was contacted in late June by Wiley about updating resolution URLs for their content. It’s a common request of our technical support team, one meant to make the URL update process more efficient, but this was a particularly large request. Shortly thereafter, we were provided with nearly 1,200 separate files by Atypon on behalf of Wiley in order to update the resolution URLs of ~9 million records. We manually spot checked over 50 of these files, because, prior to this issue, our technical support team did not have a mechanism to automatically check for errors. That labor intensive review did not turn up any problems. That is, those 50 samples had no errors with the headers, like were found later.